![]() ![]() If a bundle contains an in-game item or non-refundable DLC, when youĬheck out Steam you will be notified if the entire bundle is eligible for Transferred and that the combined life of each item in the bundle is less than The Steam Store, provided that none of the items in the bundle have been You can receive a full refund for each bundle purchased in Guidelines for the return and cancellation process for Steam hardware and The Hardware Refund Policy provides detailed Within fourteen (14) days of requesting the refund, in accordance with the You can request a refund for Steam hardware and accessories that you have Within the period specified in the Hardware Refund Policy, ![]() You can appeal a refund for Steam Wallet Balance withinįourteen days of purchase if it was purchased on Steam and you did not use any The average 14-day / 2-hour refund period also begins on the game’s release date. If you purchase a song on Steam in advance (and pre-paid the song), you can request a refund anytime before the title is released. Otherwise, purchases made in non-Valve games will not be refunded via Steam. Steam will notify you at the time of purchase if the game developer has chosen to offer refunds for the in-game item you purchased. Third-party developers have the option to activate refunds for items in the game under these terms. Steam will grant a refund for in-game purchases within 48 hours of the purchase of all Valve-developed games unless the in-game item has been consumed, modified or transferred. These exceptions are clearly marked as non-refundable on the Store page prior to purchase. Please note that in some cases Steam cannot provide refunds for third-party DLCs (for example, if the DLC irreversibly increases a game character). USED IN ANOTHER GAME OR SOFTWARE APPLICATION, “DLC”)ĭLC got from the Steam Store will be reimbursed within fourteen days of purchase, and if the underlying title has been played less than two hours since the purchase of the DLC until the DLC has been consumed, modified or transferred. Here’s an overview of how refunds work for other types of purchases. The Steam Refund offer is valid within two weeks of purchase and with less than two hours of gaming and software application time at the Steam Store.
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